We contacted Jack Fielden Joiners re replacing our staircase handrail & spindles following a word-of-mouth recommendation from someone who had had a similar job done. The initial visit was by Tom who discussed our requirements and made helpful suggestions/discussed options fully before providing a quotation. We were initially advised that it would be approximately a 3 month wait time before the job could be completed..... but then along came Covid, lockdowns etc and unfortunately this caused significant delay. Ros in the office was always polite and helpful as far as was possible when we rang to query the ongoing delay, and we were kept fully informed with specific timings as the time for the project approached. However, the end result has been well worth the wait. We have been extremely impressed by the professionalism, problem solving abilities (there were a few challenges with it being an older house), care and attention to detail of the two Martins who came to complete the project, and also that any mess was cleared up and the area was left tidy at the end of each day. The end result is stunning with a high standard of finish - we are absolutely delighted with the outcome and would wholeheartedly recommend this joinery firm.
- Customer in West Yorkshire
